Legal Information
Last updated: January 29, 2026
Privacy Policy
At ConnectAPI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email address, company name)
- Payment and billing information
- Communication data (messages, call logs, usage data)
- Technical information (IP addresses, device information, browser type)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: contacto@telnxy.com
- Phone: +52 55 4569 0961
- Address: C. 5 de Febrero 15, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX
Terms of Service
These Terms of Service govern your use of the ConnectAPI platform and services. By accessing or using our services, you agree to be bound by these terms.
Acceptance of Terms
By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
Use of Services
You agree to use our services only for lawful purposes and in accordance with these terms. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Ensuring your use complies with applicable laws and regulations
- Obtaining necessary consents for communications sent through our platform
Prohibited Uses
You may not use our services to:
- Send unsolicited messages or spam
- Harass, abuse, or harm others
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Distribute malware or harmful code
- Attempt to gain unauthorized access to our systems
Payment Terms
You agree to pay all fees associated with your use of our services. Fees are billed in accordance with your selected plan and usage. All payments are non-refundable except as expressly stated in these terms.
Limitation of Liability
To the maximum extent permitted by law, ConnectAPI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.
Security
At ConnectAPI, security is fundamental to everything we do. We employ industry-leading security measures to protect your data and ensure the integrity of our platform.
Infrastructure Security
- End-to-end encryption for all data in transit (TLS 1.3)
- AES-256 encryption for data at rest
- Private global network with no public internet exposure
- Multi-layer DDoS protection
- Regular security audits and penetration testing
Access Controls
- Role-based access control (RBAC)
- Multi-factor authentication (MFA)
- API key management and rotation
- IP whitelisting capabilities
- Detailed audit logs
Compliance Certifications
- SOC 2 Type II certified
- ISO 27001 certified
- PCI-DSS compliant
- GDPR compliant
- HIPAA compliant
Incident Response
We maintain a comprehensive incident response plan and security operations center (SOC) that monitors our systems 24/7. In the event of a security incident, we will notify affected customers promptly in accordance with applicable laws and regulations.
GDPR Compliance
ConnectAPI is committed to protecting the privacy rights of individuals in the European Union and European Economic Area under the General Data Protection Regulation (GDPR).
Your Rights Under GDPR
If you are located in the EU/EEA, you have the following rights:
- Right of Access: You can request a copy of your personal data
- Right to Rectification: You can request correction of inaccurate data
- Right to Erasure: You can request deletion of your personal data
- Right to Restrict Processing: You can request limitation of data processing
- Right to Data Portability: You can request transfer of your data
- Right to Object: You can object to certain types of processing
Data Processing
We process personal data only when we have a lawful basis to do so, including:
- Performance of a contract with you
- Compliance with legal obligations
- Your consent
- Legitimate business interests
International Data Transfers
When we transfer personal data outside the EU/EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
Data Protection Officer
For GDPR-related inquiries, please contact us at contacto@telnxy.com.
HIPAA Compliance
ConnectAPI supports healthcare organizations in meeting their HIPAA compliance requirements. We offer HIPAA-eligible services and Business Associate Agreements (BAAs) for covered entities.
HIPAA-Eligible Services
- Voice API with encrypted call recording
- SMS API with secure message storage
- WebRTC for telehealth video
- Secure fax transmission
Security Measures for PHI
- End-to-end encryption for Protected Health Information (PHI)
- Access controls and authentication
- Audit logging and monitoring
- Automatic data retention policies
- Secure data disposal
Business Associate Agreement
Healthcare organizations requiring HIPAA compliance can request a Business Associate Agreement (BAA). Please contact our enterprise sales team to discuss your requirements and obtain a BAA.
Shared Responsibility
While ConnectAPI provides HIPAA-compliant infrastructure, covered entities are responsible for implementing appropriate policies, procedures, and training to ensure overall compliance with HIPAA regulations.
Contact Information
If you have any questions about our legal policies or need assistance, please contact us:
- Email: contacto@telnxy.com
- Phone: +52 55 4569 0961
- Address: C. 5 de Febrero 15, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX